Effective Date: June 10, 2025
Website: https://hiremonthlydriver.com
At Hire Monthly Driver, we aim to offer a reliable, transparent, and client-friendly experience for hiring verified and trained drivers on a daily, hourly, or monthly basis. This Refund and Cancellation Policy outlines the terms under which cancellations are handled and refunds (if any) are applicable.
1. Trial and Rejection Policy
- Once a client submits a driver request, we line up suitable drivers for free trial/interview within 3 working days.
- Clients are allowed to reject and request up to 4 different driver trials in total without any charges.
- Beyond the 4th trial, we reserve the right to discontinue trial services or request commitment for hiring.
2. Selection and Invoice Generation
- Once the client selects a driver and confirms hiring, we raise an invoice for the consultancy charges.
- After the invoice is issued, the client is considered committed to the service, and no cancellation will be entertained from this point onward.
- The full consultancy fee becomes payable and is non-refundable, even if the client later decides not to continue with the selected driver.
3. Cancellation Policy
- Before driver selection: Clients may cancel the service request without any charges, provided no invoice has been raised.
- After driver selection: Once an invoice is raised, cancellation is not permitted under any circumstances.
- No part of the consultancy fee is refundable once the hiring has been confirmed and the invoice is issued.
4. Replacement Policy
- If the client faces any issues with the selected driver after joining, we will offer driver replacement as per our Hiring Policy.
- No refund of consultancy charges is applicable in case of driver replacement.
- We offer up to 3 free replacements within a 6-month period, post which replacement will be chargeable.
5. Exceptional Situations
- If the driver fails to join after final confirmation, we will provide a replacement at no extra charge.
- No refunds are provided for client-side cancellations, change of mind, or dissatisfaction not based on driver misconduct or unavailability.
6. Contact Information
If you have any questions regarding this policy, please reach out to us:
Hire Monthly Driver
📧 Email: care@hiremonthlydriver.com
📞 Phone: +91 9289507363
🌐 Website: https://hiremonthlydriver.com